Shipping Policy

Thank you for shopping with Aldwyn & Co. We are committed to delivering your order quickly, safely, and with full transparency. Please review the information below regarding our processing times, shipping options, and delivery.

Order Processing

All orders are processed and dispatched within 8–24 hours of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Once your order ships, you will receive a confirmation email with tracking details.

Shipping Costs

• Free shipping on all orders over $59.99.

Estimated Delivery Times

Delivery times vary by destination. Estimated timeframes after dispatch are:

• [Domestic / UK]: [3–7] business days
• [Europe]: [7–14] business days
• [International / Rest of World]: [10–20] business days

Please note that delivery times are estimates and not guaranteed. Delays may occasionally occur due to customs processing, high demand, or factors outside our control.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a link to monitor your shipment. If you have not received tracking information within [3] business days of ordering, please contact us.

Customs, Duties & Taxes

For international orders, any customs duties, import taxes, or fees imposed by the destination country are the responsibility of the customer. These charges are determined by your local customs authority and are not included in the product or shipping price.

Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders delayed or lost due to an incorrect address. If you notice an error, contact us as soon as possible and we will do our best to correct it before dispatch.

Lost, Delayed or Damaged Packages

If your order is significantly delayed, lost in transit, or arrives damaged, please contact us so we can resolve the issue promptly. All orders are also protected by our 30-day money-back guarantee for added peace of mind.

Returns & Refunds

If you are not completely satisfied, you may return your order within 30 days for a full refund. For full details, please see our Return & Refund Policy.

Contact Us

If you have any questions about your order or our shipping policy, please email us at info@aldwynco.com and our team will be happy to assist you.